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exquisitea易錕茶堂
  易錕茶堂 since1860 清咸豐十年 五代傳承的台灣好茶 我們的茶100%產於自家百年茶園 不求流行 只求保留傳統工藝 將正確做工的健康好茶 呈現予大眾
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Q1. 運費與運送 SHIPPING & DELIVERY
A: 免運費條件

台灣地區:除特殊活動外,凡單一訂單之購買金額為 1,500 NT以上即享免運費優惠, 不足1,500NT 者酌收運費100元。 其他地區(總重不超過10 kg) 運費將依照您的訂購重量為主。

10kg 以下

中國地區運費: 不限金額, 外加運費 人民幣¥50
其他亞洲地區:不限金額, 外加運費 美金$10
紐澳地區: 不限金額, 外加運費 美金$10
美加 : 不限金額, 外加運費 美金$10
歐洲地區及其他地區: 不限金額, 外加運費 美金$20

10 kg 以上

若您採購商品重量超過10 kg以上,請您直接與我們聯繫,將會有專員替您直接服務。

exquisitea.com gladly accepts orders from all around the globe. International shipping fees are based on the weight of goods.
How do I take advantage of the FREE Super Saver Shipping?


Taiwan orders:
A) If the total of your purchase is over 1,000NT (US$34.50), your shipping will be ABSOLUTELY FREE!
(Conditions apply)
1. Shipping address must be in Taiwan.
2. All items must be shipped to a single address.

B) If the total of your order is under 1,000 NT (US$34.50), the shipping cost will be 70NT (US$2.40) per package to anywhere in Taiwan.


International orders:
A) If the total of your order is over US$99, your shipping will be ABSOLUTELY FREE!
(Conditions apply)
1. Applies to orders outside of Taiwan only.
2. All items must be shipped to a single address.

B) If the total of your order is under US$99, your shipping will be calculated as follows:
China: US$10.00
Other areas in Asia: US$10
Australia & New Zealand: US$10
America:US$10
Europe or other areas: US$20


Wholesale and large orders:
A) If your order is over US$2,000 , please contact us or email us with your order details. We will arrange personal service and special discounts for you.
Email: service@exquisitea.com
Q2. 訂購及付款方式 PAYMENT & ORDER METHODS
A: 我們目前接受下列付款方式

1.ATM轉帳

只要將購買款項直接匯入系統指定帳號即可完成付款。每個指定帳號只能用在該筆訂單。

2.信用卡線上刷卡

您可以安心使用信用卡(VISA、MASTER、JCB)即時線上刷卡,馬上就可以付款完成。

3.信用卡分期付款

目前可接受26家銀行。

4.超商付款
消費者訂購後可前往超商(包含7-11、全家、萊爾富、OK)任一門市付款。

5.貨到現金付款
貨物送達時,顧客可以現金來付款,單筆訂單上限三萬元。

6.付款期限

因本公司所有商品皆為季節性限量發行,為確保訂單之時效性以及其他客戶之權益,台灣地區客戶請您於下訂後三個工作天內匯款至上述之帳號。其他地區之客戶請於下訂後七個工作天內匯款至上述之帳號。若時間內尚未收到您的款項,我們將自動取消您的訂單。

7.其他注意事項

本公司為確保所有訂單之有效性,僅接受上述方式訂購以及付款。


We currently accept the following methods of payment:

1.Credit card
Fast, convenient and safe. We welcome you to pay by credit card or paypal. Our website is protected with SSL which ensures your data and order information are kept safe and secure.


2.Pay by ATM (online ATM is acceptable)

Our account information will be listed on your order confirmation sheet.
Please note your name, order number and e-mail address.

3.Payment Terms
All of our products are seasonal limited. Please pay before the due date as stated below in order to protect the rights of all customers.
(Taiwan) Payment for all orders placed shall be payable within three (3) business days from the INVOICE DATE.
(Other areas) Payment for all orders placed shall be payable within seven (7) business days from the INVOICE DATE.
Your order will be canceled if payment is not received by the due date.

4.Other notifications
To ensure the validity of orders and payments, we only accept the above payment methods.
Q3. 客製化 PERSONALIZATION
A: 若您有特殊訂製或企業合作需求,例如:婚禮小物、典禮贈品、 公關禮品、或是生日、 節慶禮物,竭誠歡迎您


We are pleased to offer products custom configured to your specifications - such as wedding gifts, launching ceremonies, business PR, birthdays or holiday gifts.
Q4. 連絡我們 CONTACT US
A: 若您針對產品或服務有相問疑義,歡迎您隨時 與我們聯繫。

Email: service@exquisitea.com
消費者服務電話: (886) 0980 226446
傳真: +886 - 02 29466682

If you have any questions about our products or service, please feel free to contact us through our web form or the following methods below.

Email: service@exquisitea.com
Telephone: (886) 0980 226446
Fax: +886 - 02 29466682
Q5. 退貨及退款規則 RETURNS & REFUNDS
A: 依法所有消費者均享有商品到貨七個工作天猶豫期之權益。退回商品必須為到貨時全新狀態且完整包裝(保持商品、附件、包裝、廠商紙箱及所有附隨文件或資料之完整性),否則恕不接受退訂。已拆封以及商品銷售網頁特別載明之商品,均不接受退訂。若商品確認為本公司製程中產生之瑕疵品,本公司將負擔退還運費。但非前述之理由,須由消費者自行負擔運費。
本公司收到您退還之商品確認無誤後,將於七個工作天內退還您的款項。

如何申請退貨?

首先,請您確定包裝之完整性,並請您以Email 告知您的退貨與退款需求。我們確認無誤後即Email回覆通知,請您依退貨指示包裝並自費寄回本公司。請您務必確認包裝以及寄送地址,若商品或包裝已經損傷或缺漏,將無法辦理退款。


You may return most new, unopened items sold and fulfilled by exquisitea.com within 7 business days of delivery for a full refund.
Items must be returned in their original product packaging for us to accept the return.
Opened packages or items which have been marked non-returnable may not be returned.
The customer will need to pay the shipping costs if the return is not a result of our error.

After we have received the package, your refund will be processed within 7 business days.


How do I apply for returns/refunds?

First, please make sure the packaging is unopened, then write us an email outlining the details of the return/refund request.
Once we have confirmed your request and notified you, please follow our return policy above and send the package to our company


5f, Xi- Wei St.
Yonghe District, New Taipei City
Taiwan
Please ensure the items are packed securely. Refunds will not be given if items are damaged.

親愛的顧客,若您有任何訂購上的問題,請與我們聯絡! 我要連絡